Conflict resolution

The process used by management to arrive at a suitable position in which conflict is reduced is called

• leadership style

• conflict resolution

• mediation

• arbitration

What are the two key approaches for dealing with conflict over labour issues?

• mediation and arbitration

• compromising and collaborating

• accomodation and avoiding

Which of the following is unlikely to be a trade union aim?

• To increase the bargaining power of management

• To secure better wages for members

• To provide benefits to trade union members

• To secure shorter working hours

A key aspect of the work of a trade union is:

• Management

• Negotiation

• Customer relations

• Administration of payment scheme

Trade unions only benefits workers and not employers

• True

• False

All of the following are employers strategies except

• lockouts

• public relations

• work-to-rule

• Scab labour

Which of the following is not an employees strategies to gain an upper hand in the workplace?

• Threats and redundancies

• Strike actions

• Overtime ban

• Go-slow

A trade union is an association of employees that has been formed to protect and promote the interests of its members.

• True

• False