PKT Jan 18

What is the reason code you choose while merging a case?

What SOP will you use in the following case:

The Seller is able to see the A+ Content Manager link, click on it and access the A+ Content Manager. But when they attempt to add an ASIN to a content, the following error: The system doesn’t recognize this ASIN as part of your brand.

What SOP (exact name) will you use when a seller contacts you with the error 'You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not

match the products you are trying to list. If you believe you have

reached this message in error, please contact Seller Support'.

What is the CTI to raise a ticket to with regards to GTIN exemption not working?

• IT Dev/Item Authority/UPC Exemption

• Seller Central/Tools/UPC Exemption

• T4/Tools/UPC Exemption

Which tool do you use to check if the sellers credit card is verified?

• PayStation Console>HOPS

• PayStation Console>Jarvis console

• PayStation Console>CC check tool

All sellers are eligible for selling in toys during the holiday season if they use Fulfillment by Amazon, however, if a seller is ineligible to fulfill their own orders and they meet the criteria we will refund the seller for __________ months of Pro Merchant Subscription fees.

• 1

• 2

• 3

• 4

If a seller has completed registration and only listed a few products but has not made any sales then we will refund him/her the PMS fees till a sale is made.

• True

• False

From which tool do we initiate a PMS refund?

which all of the following are criteria for Vine program to be available for a seller?

• Professional seller

• Brand registered seller

• FBA seller

• Brand representative seller

Entering the seller's ___________ is the first part of 2SV.

• Mobile No

• Authenticator barcode

• Email ID

• Name