Consumer and Employment Rights

What year was the Consumer Rights Act passed?

• 2015
• 2018
• 2020
• 1985
• 1992

You bought a shirt in a Sale that was marked as having a defect. Now you want your money back - are you entitled to a refund?

• No

• Yes

• Only if it has a different defect to that listed.

Are you always entitled to exchange items.

• No

• Yes

Answer explanation

Most "bricks and mortar" (i.e. not online) shops do allow you to return unwanted items - but they don't legally have to.

True or False? Internet shopping has some additional "Distance Selling" regulations?

• true

• false

Answer explanation

The extra regulations are mainly because you have not had the chance to physically examine goods.

Which one of these is not covered by the Consumer Rights Act for products?

• Didn't like it
• Not fit for purpose
• Not as described
• Not of satisfactory quality

You buy a pair of shoes but the sole come off when you wear them the second time. What are you entitled to by law?

• A replacement

• An apology

• A refund

• To moan about it on the internet

Answer explanation

Although you can moan on review websites such as Trustpilot if you want to!

The ultimate place you can go to with a complaint about a product that has not been resolved is…..

• The Office for Fair Trading

• The retailer

• The Citizens Advice Bureau

When you have a complaint with a product where should be the first place you go?

• The retailer who sold it
• Citizens Advice Bureau
• Trading Standards Department

What are the organisations set up up to look after and protect employees' interests called?

How many "protected characteristics" are there under the 2010 Equality Act?

• 9

• 10

• 7

• 12

• 24

Answer explanation

Remember the 2010 Equality Act just replaced lots of separate existing laws on discrimination and prejudice.