Front Office Role/Equipment/Guest Service

Which department is considered the heart of the hotel?

The front desk is where guests check in, check out, ask questions and seek help.

• True

• False

Which duties are not performed by a front desk representative?

• Assign guestrooms

• Assist guest with their luggage

• Issue room keys

• Provide valet services

How many main shifts are there at the front desk?

• One

• Two

• Three

• Four

The front desk is open 24 hours.

• True

• False

What does POS stands for?

Where can POS units be found in lodging properties?

• Restaurants

• Gift Shops

• Housekeeping

• Room Service

Each front desk representative is assigned the same access code on the PMS system.

• True

• False

PMS stands for____________________.

• Property Maintenance System

• Property Management System

• Property Management Sales

Which task can be performed using the PMS

• Check Ins

• Check Outs

• Reservations