ISO Orientation Evaluation Quiz

What does ISO stands for?

• International Standardization of Organization

• International Organization for Standardization

• Intermediate Organization for Standardization

• Intermediate Standardization of Organization

Select All that applies. Henkel Corporate Culture Consists of?

• Purpose

• Vision

• Mission

• Values

Select all that applies. The Quality Management Policy shows commitment to ensure the following:

• Full organizational commitment to our quality goals

• Constant and consistent reviews of our performance

• Awareness of interested parties and relevant requirements

• Effective and slow process management

Serves as the structure/framework that provides the elements that the SSC needs to comply to ensure the quality in it's processes

• Quality framework

• QMS

• QMP

• QMG

Process Document, SLA and Process card are currently stored at what site?

• Profact

• Signavio

• ISO Sharepoint

• GBS+ Sharepoint

Documents the alignment between the GBS+ and the business partners in terms of the services the former will provide the latter.

• Service Level Agreement

• KPI

• Process Document

• MOM

These are the targets derived from SLA

• KPI

• Meeting Minutes

• Back Up Plan

• Job Description

This ensures business continuity and each employee should be aware about this kind of procedure in his team .

• BACK UP PLAN

• MEETING MINUTES

• KPI

• SLA

Provides detailed information regarding a certain role or position

• Meeting Minutes

• SLA

• KPI

• Job Description

Provides organizational structure within Henkel

• VISO

• Process Landscape

• Quality Framework

• Job Description