Till Infinity

How can Seller close the listing?

• Inventory -> Manage Inventory -> Edit

• Inventory -> Manage Inventory -> Create removal Order

• Inventory -> Manage Inventory -> Close Listing

• Inventory -> Manage Inventory -> Delete Product and Listing

How can Seller check for A-Z Claims ?

• Orders -> Manage Orders

• Manage Returns -> With A-To-Z Guarantee Claims

• Performance -> A-To-Z Guarantee Claims

• Inventory -> Manage Inventory

Where can Seller check his Listing Holiday Settings?

• Shipping Settings

• Account Info

• Bank Information

• User permissions

Where can we verify that seller has used which shipping template for specific orders?

• Settings > Shipping settings

• Inventory > Manage Inventory > search ASIN

• Settings > Account Info

• Reports > Tax document library

Seller wants to know where he can upload invoice for order?

• Reports > Tax document library

• Orders > Manage orders

• Settings > Account info

• Orders > manage returns

The seller is trying to create listing

manually (individually) on Manage Inventory page and receives error

indicating that the UPCs, EANs, ISBNs or JAN doesn't match the products

that they're trying to list. What is the error code

• 5461

• 5655

• 6039

• 8567

Seller wants to know that, How do I prevent future A-to-z Guarantee claims?

Which Atlas card will you choose?

• Seller Support - PWF Marketplace A-to-Z Claims - NA (EN)

• Seller Performance > A-Z Claims/Chargeback > Manage A-Z Claims

• Seller Performance > Account Health > Account Deactivated Issues

• Account Balance > Balance and Payments > Missing, Delayed or Incomplete Payment

What are the appropriate use cases for sending a potential buyer a message?

• You should initiate contact with a buyer only when it’s necessary for completing orders and returns, communicating changes in delivery/shipment ETA, or giving return or refund confirmation.

• The Messaging Service itself does not offer

  the option to send replies automatically, but it is possible to use

  external software for automated replies.

• You can use the Request Review button that is available on each order details page, through an API, or through select third party developers.

• We launched proactive templates to improve the buying and selling experience. Sellers no longer have to create repetitive messages and customers receive standardized messages (e.g., messages are translated into the Customer’s Language of Preference).

What Atlas card needs to be selected for issue :

ASIN Throttling/ASINCreation limitations?

• Listings and Offers > Manage Listings > Listing Not Buyable

• Listings and Offers > Manage Offers > Price

• Listings and Offers > Manage Listings > Add a product

• Listings and Offers > Manage Offers > Buy Box

Seller is requesting to update the Title of the ASIN and he has not provided any value for the Title, What should you do next?

• PMA, ask seller for the Value of the title, which he wants to update.

• Run PWF for title update and follow as per the PWF

• Transfer the case to Incorrect Information on detail page team

• Resolve the case stating the value is not provided by seller for the title.