CYK3-DSL Euipment Installation

When the customer orders AT&T High Speed Internet service and chooses the Selfinstall kit, they are given____________ and an ________.

• A due date when service will begin working.

• A passcode to register.

• Offline security information.

• Installation kit.

As part of the Registration Web Flow, the customer will be asked to: (check all that apply)

• Accept the terms of the AT&T High-Speed Internet Member Agreement.

• Enter their personal information.

• Determine their offline security information, online security information, and passcode.

• Specify a language preference for their high-speed Internet service.

• Choose a Member ID and a Password.

You will help customers who require assistance by walking them through the completion of the online registration flow; however, you are not allowed to _____on behalf of the customer.

• Choose a Member ID and a Password.

• Answer an Online Security Question.

• Register.

• Enter their personal information.

Guidelines for filter placement include:

• All telephones, TiVo, Satellite TV boxes, alarms, answering machines, fax machines, etc. if connected to the DSL line must be connected to a DSL line filter.

• No more than five (5) telephone devices connected to the DSL line.

• Modem is plugged directly into the jack or a dual line filter.

• Plug the telephone or other analog equipment into the gateway.

What does the customer have to acknowledge before they can register their service with AT&T?

• License Agreement.

• Member ID and account password.

• Personal information.

• Security Question

Third-party CPE is defined as any piece of equipment that AT&T did not provide. Examples include (but are not limited to) the following:

• Apple

• D-Link

• Linksys

• Macintosh

Manually configure the CPE with the generic credentials which will only allow users to _______________site to begin the online registration.

• Surf to the registration.

• Connect wirelessly without adding a router.

• Answer a security question.

• Enter a Member ID and account password.

________________ process is the preferred registration method.

• CD-Less Registration.

• Pre-configured.

• CD Registration.

• Manual Registration.

If the Westell/Netgear 7550 B90 has a built-in router, what does that mean to the customer?

• Can connect wirelessly without adding a router.

• There is no passcode.

• Port is red.

Similarities between the Pace 4111N and Westell/Netgear 7550 B90 labels are:

• Both label the device code as ‘Device Access Code’ and the passcode as ‘Wireless Network Key.”

• Both label the device code as ‘Customer Access Code’ and the passcode as ‘Wireless Network Key.”

• Both label the device code as ‘Gateway Access Code’ and the passcode as ‘Wireless Network Key.”

• Both label the device code as ‘Device Access Code’ and the passcode as ‘Wireless Router Key.”