Fatigue in the Workplace

Which of the following is NOT a sign of fatigue?

• Mental exhaustion

• Poor judgement

• Irritability

• Hang over

Fatigue is

• Unrelenting exhaustion that isn’t relieved by rest

• It isn’t the same as simply feeling drowsy or sleepy

• An overall feeling of tiredness or lack of energy

• All of the above

Which is NOT an impact of Fatigue on the workplace

• Decline in job performance

• Negative influence on decision-making

• Reduced balance of workload

• High productivity

Which are sources of fatigue?

• Diet

• Workload

• Poor ergonomics in the workplace

• Lack of exercise

• All of the Above

How can companies help to manage fatigue in the workplace?

• Managers can be more supportive

• Give employees autonomy over work schedule

• Provide access to a sleeping room during work hours

• A and B only

• None of the Above

A positive company culture reduces the risk of fatigue through

• Making staff welfare a priority

• Telling employees what to do

• Allowing employees time off weekly

• Closed door policy

Giving new agents can be given lower targets than experienced agents is a form of which strategy to manage fatigue?

• Dealing with work overload

• Environment

• Company Culture

• Personal

Which approach would help to make the work environment ergonomically sound?

• Open communication between agents and managers

• Supervisors and team leaders can be more supportive

• Use laptops instead of desktops

• Good lighting and effective equipment

Workers who are suddenly taking more time off due to illness may be experiencing fatigue

• True

• False

Employees who appear to all of a sudden lack motivation to do their job are always experiencing fatigue.

• True

• False