History of Management (revised)

Frank and Lillian Gilbreth were the first researchers to utilize motion pictures to the study of ________.

• reactions of workers in group settings

• hand-and-body motions

• workers reactions to pay increases

• groups of workers in tense situations where they are assigning each other tasks

Which of the following phrases is most associated with scientific management?

• management relations

• one best way

• supply and demand

• quality control

Fayol was interested in studying ________, whereas Taylor was interested in studying ________.

• senior managers; effective managers

• all managers; first-line managers

• bureaucratic structures; chains of command

• administrative theory; macroeconomics

Which of the following is not one of Fayol's principles of management?

• division of work

• unity of command

• discipline

• equality

According to Weber's ideal bureaucracy, ________ occurs when employees are placed in jobs based on technical qualifications.

• career orientation

• authority hierarchy

• impersonality

• formal selection

Bureaucracy is defined as a form of organization characterized by ________.

• division of labour

• clearly defined hierarchy

• detailed rules and regulations

• empowerment of employees

The primary issue that motivated Taylor to create a more scientific approach to management was ________.

• worker efficiency

• worker effectiveness

• worker absenteeism and turnover

• workplace safety

Based on his scientific management principles, Taylor suggested which of the following pay principles?

• monthly salary

• monthly salary with bonus

• seniority pay

• incentive pay

General administrative theory focuses on ________.

• the entire organization

• managers and administrators

• the measurement of organizational design relationships

• primarily the accounting function

The quantitative approach involves applications of ________.

• statistics, information models, and computer simulations

• psychology testing, focus groups, and mathematics

• optimization models, interviews, and questionnaires

• surveys, strategic planning, and group problem solving