H & T -Unit 16-Hospitality Management

Another word for General Manager

• Managing director

• Supervisor

• Personal Report

• Performance appraisal

A manager that makes sure that employees do their jobs properly

• Performance appraisal

• Personal report

• Supervisor

• Managing director

The management style in which the manager gives orders to the employees

• Bureaucratic style

• Autocratic style

• Laissez- faire style

• Managing director

The management style in which the leader is hands off, and the employees make the decisions

• Bureaucratic style

• Autocratic style

• Laissez-faire style

• Managing director

The management style in which the manager seeks employee input before he or she makes a final decision

• Bureaucratic style

• Autocratic style

• Laissez-Faire style

• Managing director

In large businesses, the general manager is often the owner, and performs all of the management tasks

• True

• False

In a small hotel, the front office manager will directly supervise all the employees in the front office

• True

• False

The main concern of a general manager is cutting costs

• True

• False

The number of repeat customers is one way of determining customer satisfaction

• True

• False

Budgets help a business to monitor spending and to make a profit

• True

• False