Billing

Q1:) If customer suspended due to TE bill not paid and we found that customer paid it

• Direct customer to technical support

• Cst must visit our branch

• Agent will press on adjust status on matrix

Q2:) Balance fraction could be with maximum

• 1 L.E

• 2L.E

• 3L.E

Q3:) Corporate one invoice customers could reactivate the service through 111 in case we found free resource on their accounts

• True

• False

Q4:) Customer could make early renewal as per his request through customer service 111 after verification only

• True

• False

Q5) we can compensate customer In case of he/she recharged by mistake in case he/she didn’t consume any from recharged quota

• True

• False

Q6:) Customer can control auto renewal “Visa “service “enable or disable it via

• Mobile APP/ E-care

• Branches

• I report request

Q7:) Incase customer following his payment which done through Electronic machines and balance didn’t appear on BSS, and we didn’t found outage on I report tool then we should

• Inform customer to wait 24 Hours and create SR

• Inform customer to wait 24 Hours and create TT

• Inform customer to wait 2 Days and create TT

Q8:) In case customer made early renewal and package removed by mistake through root operator we will

• Create request on I report tool

• create TT with SLA 1 Day

• create TT with SLA 3 WD

Q9) in individual cases compensation after solving blocked case from matrix we must check

• Matrix logs (Get Cutoff/ Re-connection )

• Usage through Query CDR

• All previous answers

Q:10) Customer could pay subscription fees through Fawry and payment will appear on BSS

• On spot

• Within 1 Day

• Within 2 Days