Postpaid

Q1:) We must inform our postpaid customer that grace period for his line is 20 days.

• True

• False

Q2:) postpaid customer can make early renewal normally

• True

• False

Q3) Postpaid customer “Auto pay “could make change speed through 111 before due date only

• True

• False

Q4:) Super telephone 145 can’t change his package to Telephonet 90

• True

• False

Q5) In case Super telephone customerine suspend due to In Arrears it means:

• Customer have unpaid bill

• It suspended by mistake

• Both answers are wrong

Q6) postpaid customer will be transferred to prepaid in case of:

• Asked to suspend the service

• Asked to be transferred to prepaid

• Both answers are right

Q7) In case service suspended after grace period (20 days)due to visa problem customer must pay via branches only.(post paid cst)

• True

• False

Q8) Customer could ask for auto renewal for recharge “ Recurring" through Ecare or Mobile App.

• True

• False

Q9) Telephonet Customer could ask to add recharge or any internet service and pay it later, choose the name of that definition

• Recurring

• Credit limit

• Promise to pay

Q10) All telephone customer due date on:

• 1st of each Month

• 16 of each Month

• 22 of each Month