Assisting and supporting consumers

What is the maximum amount of money you can claim at the Small Claims Procedure

• €1000

• €2000

• €3000

• €4000

This organisation will give you advice and assistance if you have difficulty with a purchase from withing the EU

• The CCPC

• Ombudsman

• Small Claims Procedure

• ECCI

Which would be the best organisation to contact if you had a complaint about a bank, insurance company or credit union?

• Consumer Association of Ireland

• The Small Claims Procedure

• The Financial Services Ombudsman

• Citizen's Information

ComReg is an organisation that you could contact if you have a complaint about

• a government department

• a small business

• an insurance company

• a company that supplies broadband or mobile phones

What is the cost of applying to the Small Claims Procedure?

• €10

• €15

• €20

• €25

Which of these organisations has the power to enforce consumer laws and take action against retailers who break the law?

• The Consumer Association of Ireland

• The CCPC

• Citizens' Information

• ComReg

Which one of these organisations would be the best one to contact if you wanted to claim €1,000 in compensation from a plumber who had allowed water to leak all over you house, damaging the carpets?

• Financial services ombudsman

• ComReg

• The CCPC

• The Small Claims Procedure

Which of these organisations would be the best to contact if you had been mislead by a retailer because they failed to show the price including VAT.

• The CCPC

• The Small Claims Procedure

• The Citizens' Information

• ComReg

Which organisation would be the best one to contact if you'd been overcharged for your mortgage and the bank refused to refund you?

• The CCPC

• The CAI

• ComReg

• The Financial Services Ombudsman

If you have a complaint about an advertisment that you this is misleading you could complain to

• ComReg

• ECCI

• Trade Association

• ASAI