Esthetics Ch.104E.1

The four Service Essentials are Connect, Consult, Create and:

• communicate

• complete

• confirm

• comfort

Which of the following words describes how clients should see your routine each time they visit?

• consistent

• irregular

• erratic

• varied

When introducing yourself to a client, use poised, calm movements to project confidence and:

• Incompetence

• insolent

• competence

• inability

Which of the following strategies is NOT a suggested Connect strategy?

• introduce yourself

• produce predictable results

• use the clients name

• give the client useful direction

Playing soft, slow music in the spa area will enhance which of the following experiences?

• inviguration

• stimulation

• exhiliration

• relaxation

The Connect service essential involves establishing rapport and building:

• credibility

• disagreement

• disloyalty

• finances

Why is it important to use a client's name?

• makes a barrier

• makes them feel important

• makes them leave

• lets everyone know who is there.

Positive body language is represented by

• good posture

• a frown

• walking in front of the client

• crossed arms