Order/Authorization

An Order can last up to 29 days on an account and will eventually expire on the 30th Day

• TRUE

• FALSE

It has been 4 days since the order has been made and it is still on pending. If the customer would like to cancel the transaction, what would be the action needed?

• Cancel the Order using the Tools on Compass

• Have them contact the Merchant so that they can cancel the Order

• File a Dispute Case

• Report an Unauthorized Transaction

If the Order does not automatically Expire on the 30th Day, a teammate can manually cancel it using their tools.

• TRUE

• FALSE

What are the possible scenarios that an Order can be Cancelled/Expired. Select all that applies.

• A Teammate can cancel the Order for a Customer anytime they want to

• If the Merchant is unresponsive, Teammate can request to contact the Account Manager to cancel the Order

• The Order will eventually Expire after 31 days

• Customers can Close their Account to cancel the Order

• Merchants can cancel the Order as per Customer's Request

Once an Order is created between the Buyer and Seller, the money from the Funding Source used is charged right away

• TRUE

• FALSE

An Order's status has already completed and the customer wants to cancel it as they have chosen the incorrect item. What can be done so that the money can be refunded?

• Request for a Force Refund with your Senior Agent

• File for an Unauthorized Transaction

• The money can no longer be returned

• Have the Buyer contact the Seller to request for a refund

All Business Accounts on PayPal have Account Managers

• TRUE

• FALSE

An agreement between you and a merchant for a purchase of a specified amount. It is used when a merchant wants to delay taking a payment.

Once an Order expires, Merchant's can renew it's Validity if the Customer wishes to continue with the payment

• TRUE

• FALSE

What would happen if an Authorization is not associated with an Order?

• The Merchant can take more than the agreed amount

• The Payment will not be a part of the PayPal Protection Program

• The Order will be considered as a Blank Order

• The Customer needs to pay a fee to create the Authorization