Walmart Refresher

Candy is chatting because she is having technical issues while placing the order.

• Advise Candy to call customer service

• Advise Candy to try later

• Assist Candy with a basic troubleshooting, provide the correct steps to place an order and suggest to try again.

• Ask for help to my Expert

An old lady called Leah is chatting because she needs assistance by placing an order without an account

• Place the order on customer's behalf.

• Provide assistance and steps to place the order as guest

• Suggest customer to call us because someone can place an order for her.

• Suggest customer to create

Arlette is chatting because her LG TV-80" was delivered, but the screen is broken.

• Suggest Arlette to go to the store

• Assist the customer with an online return

• Process a replacement as not expected back because is broken glass.

• Assist the customer with an online return including a pick up.

Malvina complained because she order a detergent, but it was all spilled in her box.

• I offer a replacement for the entire box and I send a label

• I offer a replacement for the entire box as not expected back

• I suggest Malvina customer to go to the store

• I suggest Malvis a pick up request.

Virginia is chatting because FedEx is scheduled to pick up her package next week, but she doesn't have the original box.

• Suggest Virginia to bubble wrap the item

• Suggest Virginia to get any box that fits the item

• Advised that is not necessary to pack the item

• Advise Virginia to go to the store instead