Get the Message!

On what piece of equipment would a caller leave a voice message?

• E-mail

• Answering Machine

• Fax Machine

• Franking Machine

When taking a message what is the most important thing?

• Speed

• Briefness

• Accuracy

• Spelling

Where would you note the message?

• Diary

• Visitors Book

• Message Pad

• Callers Book

You take an urgent voicemail message from a customer for a member of staff who is out of the office, what should you do?

• Pass on the message after you have finished your lunch.

• Pass on the message as soon as possible.

• Pass on the message as soon as possible even via mobile text message.

• Wait until you see the person to pass on the message.

For the message to be 'fit for purpose' it must contain certain information - look at the statements and select the correct one.

• Name and Organisation

• Name

• Name, contact details, organisation and message.

• Name, message,

When do you think the Receptionist should check for messages?

• First thing in the morning and after any spell away from the Reception.

• First thing in the morning only.

• At the end of the day before leaving the Office.

• Throughout the day when you remember!

If you were recording a message for the organisations answering machine what's most important?

• Always give info of contact details if message is urgent.

• Speak properly and politely.

• Think about what you need to say and say it clearly.

• All of these options.

Once you have noted the details in the message you should delete the voicemail immediately.

• True

• False

You must get the details correct on the message pad because you will be unable to hear them again.

• True

• False

A voicemail message can be accessed remotely ie. when you are away from the office.

• True

• False