Business Messages

______ are used only for communication within an organization.

• Letter

• Memo

• Email

________ summarize the main idea in condensed form.

• Opening

• Body

• Subject line

Writing in all caps is perceived as:

• Emphasizing

• Screaming

• Highlighting

_________ is supposed to be mechanical.

• Email

• Blog

• Memo

Prewriting includes:

• Analyze - Anticipate - Adapt

• Analysis - Anticipate - Adapt

• Analyze - Anticipate - Adept

When an audience is likely to be interested/pleased in our message we should use which approach?

• Direct Approach

• Indirect Approach

• I don't know

________ is type of a detail that enhances credibility.

• Description

• Illustration

• Facts & figures

________ provides an opportunity for immediate feedback.

• Written, digital

• Oral, in-person

• Visual, digital

Sarah seems uninterested in your product. To persuade her, you will use which approach?

• Direct Approach

• Indirect Approach

• Both

The _______ process is the most time consuming amongst the 3-x-3 writing process.

• Prewriting

• Writing

• Revising