Promise Statement , House Commitments & House Briefing Quiz

How can we live up to our brand promise - Live Exquisite? (Select all that applies)

我们因该怎么承诺瑞吉品牌的宣言 - 让每一天都优雅精致?（请选所有真确答案）

• Pay attention to the smallest detail

  注意最微小的细节

• Perfect every aspect of every moment

  完善生命中的每一刻乃至每一个方面

• Find care and pleasure in the smallest detail

  在最细微处找寻关怀和快乐

• Create an atmosphere of subtlety and refinement

  营造一种微妙精致的氛围

• Do our best to exceed the ordinary in every way, take the extra step

  追求一种在方方面面超越寻常的理念

As a St Regis Host, I commit to make the everyday exquisite.

瑞吉袼尽主人之礼，我承诺让每一天都优雅精致。

• Agree 同意

• Disagree 不同意

What is the Weekly Culture Element of the Day for Monday?

星期一的每周计划专注为 __________________.

• Luxury Expectation 奢侈期望

• Standing Ovation Story 大喝彩的故事

• Local Recognition 员工认可

House Briefings are a brand standard. As such, a House Briefing should be hosted _______, prior to every shift and every St Regis host is expected to attend.

「每日分享」是品牌标准。因此，应该在每个班次之前主持一次。而每位瑞吉员工都应该_______参加一次。

• daily 每天

• weekly 每周

• bi-weekly 每两周

• monthly 每月

Select the 'General' Observation Criteria for conducting of the House Briefing: 请选择所有 [每日分享] 的大纲观察标准​：

• The daily meeting starts on time and concludes within 15 minutes 每日会议准时开始，并且在 15分钟内结束 ​

• Checking of grooming standards 整体衣着标准检查

• Facilitator is thorough when going through The House Briefing 主持 [每日分享] 时，会议引导者带领完善且全面 ​ ​

• All of the above 以上全部

Select the 'Specific' Observation Criteria for conducting of the House Briefing: 请选择所有 [每日分享] 的具体观察标准​：

• Culture Element of the Day is read and discussed first

  首先阅读和讨论当日的主题 ​

• Run through occupancy and forecast

  ​分享当日入住率和预估的入住率

• Relevant parameters for GuestVoice and opportunities are read out to the team 分享相关的GuestVoice和机会给团队

• Run through Marriott Bonvoy Enrollment 分享万豪Bonvoy报名

• All of the above 以上全部

The House Briefing is the way in which all St. Regis hosts connect daily around our unique culture.

「每日分享」是瑞吉员工围绕着瑞吉的独特文化而每天进行交流的方式。

• True 正确

• False 不正确

"Build guest loyalty through intuitive service" refers to which House Commitment?

"通过直觉机敏的服务，树立宾客忠诚度" 指的是哪一个阿斯特宅邸承诺？

• Anticipate

  预见需求

• Engage

  恰当互动

• Balance

  巧妙平衡

• Collaborate

  密切协作

"Approach every interaction with sincerity, sophiscation and discretion" refers to which House Commitment?

"以真诚，专业，谨慎的方式对待与客人的每一次互动" 指的是哪一个阿斯特宅邸承诺？

• Engage

  恰当互动

• Collaborate

  密切协作

• Delight

  令人愉悦

• Curate

  精心打造

“Prioritize responsibilities artfully, gracefully and flawlessly” refers to which House Commitment?

”巧妙，优雅，完美地安排好工作的主次顺序“ 指的是哪一个阿斯特宅邸承诺？

• Balance

  巧妙平衡

• Anticipate

  预见需求

• Evolve

  逐步发展

• Engage

  恰当互动