Forms & Formats used in Front Office
Authored by Geetika Joshi
Specialty
University
Used 8+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Data for pre-filling of GRC is obtained from
Reservation Form
C Form
Both
None of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In which of the following situations can a hotel refuse accommodation top walk-in guests even though enough number of walk-in rooms is available ?
Guest are disorderly dressed
Guest are in drunken state
Guests are suffering from contagious disease
All of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After every check-in front desk carries out which of the following activities?
Updating room status
Preparing arrival notification slip
Creating guest folio
All of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Filling _______________is mandatory in case of the registration of a foreigner guest
F Form
C Form
Reservation Form
GRC
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The facility of awakening guest is known as
Warning Call
Walking Call
Wake-up Call
Worship call
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The process of locating a guest in a specific location in hotel is known as
Searching
Paging
Gazing
Wake-up Call
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where should one place the message received for the guest who is out of the premises for prompt and ensured delivery ?
In the pocket of Front Desk Agent
Anywhere
In the keys and mail rack along with room keys
With the housekeeping floor boy
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