H&T Unit 1.00

Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary’s position?

• Property supervisor

• Maintenance manager

• Front–desk supervisor

• Housekeeping manager

Which type of behavior involves establishing eye contact with hotel guests?

• Vocal

• Critical

• Cultural

• Nonverbal

How can a travel agent make a positive impression on clients?

• Ask very personal questions

• Suggest several travel options

• Focus on many tasks at one time

• Maintain a professional appearance

Jason provides tours to over 300 people at the historical governor’s mansion daily. Which benefit of working in the tourism industry is he experiencing?

• Contacting buyers

• Visiting attractions

• Working with people

• Planning conferences

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. Which behavior is Ben exhibiting?

• Interpersonal skills

• Favorable ethical traits

• A positive sales aptitude

• An appropriate use of humor

Daniel is the executive chef for a resort that is located near Phoenix, Arizona. Which professional association is Daniel most likely to join?

• Wellness Council of America

• Meeting Professionals International

• The National Restaurant Association

• Association for Convention Operations Management

Which skill is important for a successful professional in the hospitality and tourism industry to possess?

• Creativity

• Delegation

• Communication

• Mathematical

Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers?

• Patience and empathy

• Initiative and indifference

• Inflexibility and self-confidence

• Enthusiasm and passive listening

Reception and care of guests

• tourism

• hospitality

• bed & breakfast

• front of house

Act of traveling and visiting a new area

• tourism

• hospitality

• bed & breakfast

• site seeing