reception and hospitality 1

Reception area is the waiting area for visitors to a firm. Its location, physical arrangement and appearance:

• create impressions on the minds of visitors

• indicate the profit margin of the organisation

• must be selected by staff

• should be modern and trendy

Mr Teladia is a valued customer. His appointment with Mr Shaw has been cancelled because Mr Shaw must travel to St. Kitts on urgent business. The receptionist deletes the information from her records. What action should follow?

• be guided by Mr Shaw's work schedule and instructions as an offer is made for another date

• forget about him

• ask Mr Teladia to call when he feels like doing so

• offer another date

An appropriate greeting by a receptionist is:

• Good afternoon, can I help you?

• Hi, great to see you

• Hello, who have you come to see?

• What do you want?

The first thing that a visitor is most likely to notice about a receptionist is:

• What they are wearing

• Whether they are attractive or not

• Whether they have an accent

• Whether they are friendly and welcoming

The role of the receptionist is maintaining the reception area may include:

I. Cleaning the floor

II. Arranging for parcels or cases to be moved.

III. Replacing old magazines and keeping them tidy

IV. Clearing away dirty glasses and cups

• I, II and IV only

• I, III and IV only

• II, III and IV only

• All of the above

An advertisement for a receptionist emphasises the need to be articulate.

This is:

• The attribute of being able to express your thoughts clearly

• The skill of being able to do draw accurately

• The art of being able to do two things at once

• The desire to work hard and do well

Hospitality is the reception and entertainment of guests, visitors or strangers with liberality and good will.

• True

• False

Which of the following is NOT a unique characteristic of the hospitality industry:

• People work weekends and odd hours.

• Workers are expected by both guests and fellow workers to be friendly.

• Workers are expected to care what happens to the guest.

• Many positions are highly technical and specialized.

the attendant who handling guest check in

• receptionist

• bellboy

• doorman

• room attendant

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.4.6

CCSS.L.K.5A

Which of the following is NOT a component of personal appearance?

• good posture

• fashion image

• cleanliness

• arrogance