Communication Tools, Modes & Techniques

What are the two modes of communication?

Choose the VERBAL Communication Tools

• Telephone

• Computer

• Face-To-Face

• Fax Machine

Choose the WRITTEN Communication Tools

• Telephone

• Computer

• Face-To-Face

• Fax Machine

A technique is a/an ___________ of doing something

• Method

• Eye Contact

• Acknowledgement

Communication Technique:

Control _______ and _______ of voice.

• clarify and confirm

• positive and negative

• tone and volume

It is active listening if you are able to repeat what was said and confirm the message.

• True

• False

Mrs Suren has to inform all the teachers that a meeting has been cancelled. What should be her communication tool?

When asserting yourself to get what you need, you must be loud and rude.

• True

• False