Effective Communication
Authored by Colleen He
Professional Development
University
Used 66+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which is the wrong statement in Albert Mehrabian's Communication Model?
55% Body Language
55% Spoken Words
7% Tone of Voice
38% Spoken Words
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which statement is not part of communication style?
Verbal / Non Verbal
Written
Aggressive
Visual
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
How do we deal with aggressive customer?
Raise our voice
Be in their shoes, reassure and listen
Avoid their calls / emails
Forward their calls / emails to another colleague
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which is/are the common filler words in Verbal Communication Style?
Actually
Then
So
All the above
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Proof read your email, letters or memo will help you to:
Identify mistakes or opportunities to say differently
Save time
Upset your reader
Display positive body language
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which statement is wrong when managing Complaining Customer?
Stay Calm
Listen Well
Express your frustration
Acknowledge the problem
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What are the barriers to Effective Communication?
Poor Listening
Avoid of eye contact
Distractions
All the above
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