Airbnb 2.0

In ancient Greece, throwing an apple at someone was a a declaration of what?

• Hate

• Love

• Gravity

• Independence

Guest has to wait ______ hours, if the reservation is on Checkpoint status before their request is canceled

If a guest has a party airlock, the user would be able to book in another place like a private room.

• True

• False

The daughter of the Host is calling to know how to cancel a reservation, you can provide the information of how to proceed and escalate the ticket.

• True

• False

If a user has a Ghost tag, you have to escalate to __________

A guest is calling because the bed has bed bugs, which department handle the situation

• R2

• R1

• Claims

• CE

Is the H able to cancel a reservation in "Awaiting Payment" status

• True

• False

If a Guest wants to cancel a reservation due to an extenuating circumstance, as it is an extenuating circumstance, it should be transfer to resolutions 1

• True

• False

If an UNVERIFIED user is unable to authenticate fully the account because she did not provide the e-mail address linked to the account, as she provided the rest of the information, we can go ahead and assist the user

• True

• False

If the reservation is CBA, CBH or CBG and the user is asking for the refund it should be handled by R1

• True

• False