FRMCA 2nd Edition - Ch. 10 & 12 (Labor Cost/Building Team)

What is a consequence of having too many employees scheduled during a shift?

• Customers can be dissatisfied by poor service.

• The operation wastes money because payroll takes up a larger percentage of sales.

• Service to customers slows because the kitchen cannot keep up with orders.

In a foodservice operation, labor is a ______________, controllable cost.

• variable

• invariable

• semi-variable

Which of the following is an example of a cross-trained employee?

• Sam was hired as a server and he also learned how to perform the duties of a host/greeter.

• Denise prefers to work evening shifts but she is also available on Tuesday and Wednesday mornings.

• Maggie was hired as a line cook but she was promoted to chef de cuisine last month.

A crew schedule should be created with flexibility because

• last minute call-offs due to illness or emergency are common.

• employees frequently disregard the operation’s policies about switching shifts.

• employees may want extra hours and change the schedule without permission.

The Fair Labor Standards Act, or FLSA, is a law that established legal standards for

• workers with disabilities.

• minimum wage.

• safe working conditions.

A job description should include

• the responsibilities of the job, the knowledge/skill requirements, and the working conditions.

• the knowledge/skill requirements, the amount of available vacation time, and any educational requirements.

• the responsibilities of the job, the educational requirements, and the dress code for employees.

A position that is considered “exempt” is

• also commonly referred to as a “salaried” position.

• not entitled to overtime pay or standard minimum wage.

• Both of these statements are true.

As stated by the EEOC, which of these questions is an employer allowed to ask during a job interview?

• “Are you thinking about starting a family soon?”

• “Where were you born?”

• “Are you 18 years old or older?”

In addition to limiting work hours and requiring work permits, what else do child labor laws mandate for minor employees?

• Employees under age 18 cannot operate hazardous equipment.

• Employees under age 18 cannot make cash deposits for an operation.

• Employees under age 18 cannot hold supervisory positions.

What is onboarding?

• The process of extracting information from a hostile source.

• The process of integrating new employees into an organization.

• The process of evaluating an employee’s performance over a given period.