logical

if customer suffer from unable to obtain ip SLS agent first action is

• let customer reset and reconfigure

• restart port

• let customer check with another cpe

if customer has browsing all sites where front line do all available steps and line up , is it mandatory to call customer ?

• true

• false

to send trace its through [e-mail] and right ticket no. in subject

• true

• false

if CCA want to check instability of connection logically whats the most wight command

• tracert

• ping

• ping -t

if cst has browsing case due to suspended whats sls action

• attach trace in tts

• create it helpdesk

• restart port

in case of unable to obtain case , after noc 2nd update its mandatory to let cst check with another cpe

• true

• false

if Slowness Business ticket escalated to noc and NOC update is "within ratio"whats the right action

• let cst check another cpe

• inform cst thats normal due to shared bandwidth

• return ticket to Business pool with status waiting for response

what 's the first steps to add trace in tts

• Get LHN , then add record in ireport/cases/email_support

• add new record in ireport/cases/email_support and wait 30 min

• send mail to [e-mail]

if customer has static ip 41.41.41.50 with subnet mask is 255.255.255.0 , so cst should be subscribe on

• OP1

• OP1 new solution

• OP2

• OP3

whats status and SLA of it helpdesk ticket

• waiting for customer -48 whr

• waiting for it -48 hr

• waiting for it - 48whr