Quiz #1: Valet/Butler Service

It is a guest's personal male attendant, responsible for his clothes and appearance during his stay in the hotel.

• Room Attendant

• Butler/Valet

• Front desk Officer

• Executive Housekeeper

Butler is usually serving with guest type ________.

• Standard guest

• VVIP guest

• Low case type of guest

• Quiet guest

Which of the following tasks is a part of the job of a Valet?

• Brooming

• Mopping

• Squeezing

• Delivery and pick up laundry

The following tasks are job desk of a Butler/ Valet, except:

• handling VVIP guest

• handling the personalized wake-up call

• escorting arrival guest

• serving turn down service

What department of the hotel includes and handles the lost and found?

• accounting department

• front office department

• housekeeping department

• food and beverages

It is one of the important pieces of information that you should know from the guest of the hotel.

• wife/husband's name of the guest

• children's name of the guest

• nature of work of the guest

• name of the guest

Which of the following characteristics of the guest is best to serve?

• shy guest

• fuzzy guest

• rude guest

• cordial guest

These are three basic guest wishes, except:

• They want to feel privileged

• Looks for services that have satisfying results

• Want a pleasant atmosphere with warm communication

• Want to get a fantastic reward after staying in the hotel

A “_________” is some who works within the employer’s household and perform a variety of household services for an individual or a family.

From the list, check the tasks that a butler will do upon the arrival of the guest.

• Greet the guest upon arrival.

• Offer to unpack luggage.

• Offer to press and pack your luggage

• Offer welcome beverage.

• Explain the room facilities and amenities.