Hotel Receptionist

Receptionist: .......................... Welcome to The Grand Woodward Hotel.

• What's up?

• Good morning.

• Hi.

• Alright.

Client : I'd like to make a ................... for the third weekend in September. Do you have any vacancies?

• phone number

• service

• rate

• reservation

Receptionist : What is the .............. date of your arrival?

• exact

• vacancies

• several

• staying

R: How long will you be staying?

C: ....................................................

• A double bed, please.

• Charles H. Hannighan.

• I'll be staying for two nights.

• Great, thank you so much.

R: How many people is the reservation for?

C : ..........................................................

• Charles Hannighan.

• The number is 987654321.

• My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.

• There will be two of us.

R: And would you like a room with twin beds or a double bed?

C : ..............................................................

• I'll be staying for two nights.

• There will be two of us.

• A double bed, please.

• Great, thank you so much.

R: Great. And would you prefer to have a room with a view of the ocean?

C : .........................................................

• Have a nice day.

• Charles H. Hannighan.

• The 24th.

• I would love to have an ocean view.

R : What name will the reservation be listed under?

C : ..................................................................

• Charles Hannighan.

• The number is 987654321.

• A double bed, please.

• H-A-N-N-I-G-H-A-N

R: Could you spell your last name for me, please?

C : ..............................................................

• The 24th.

• H-A-N-N-I-G-H-A-N

• The number is 9-8-7-6-5-4-3-2-1.

• Great, thank you so much.

R: Great. Now I'll need your credit card information to reserve the room for you. What type of card is it?

C : .........................................................

• Yes, my cell phone number is 555-26386.

• Visa. The number is 987654321.

• Check-in is at 2 o'clock.

• The 24th.