Prelim in HM-EL-3 (Front Office Operations)

Why is the Front Office Department considered as the nerve centre of the hotel?

• Because they play a major part as to why guests go back to the hotel.

• Because it fulfills the core activity of the hotels which is to sell rooms.

• Because it is the first department that customers see when they avail hotel services.

• Because it is located in the hotel lobby.

What front office form is used to chart transactions in an account assigned to an individual person or guest room?

• Information Rack Slip

• Guest Folio

• Guest Card

• Cash Voucher

What is the document that must be presented by guests who will be staying in the establishment for an official business, authorizing their stay to be charged against the credit line of the government and/or corporate accounts they work in?

• Letter of authorization

• Receipts

• Confirmation Letter

• Voucher

In the Philippines, which government agency is tasked to regulate the star rating?

• TESDA

• DOT

• PAGCOR

• DOTC

Who is the front office staff tasked to ensure quality service by making effective decisions in reservation policies and room assignments?

• Reservation Agent

• Reservation Supervisor

• Front Office Manager

• Front Desk Supervisor

This refer to applications, systems, and procedures used by an organization for their communication operations.

• Business Tools

• Business Applications

• Front Office Equipment

• Business Gadgets

Which of the following statements DOES NOT fit the description of a Deluxe Room?

• Hotel room with the best available location and view.

• A hotel room with the highest level of comfort, furniture, and decor.

• Has the maximum rate charged by the hotel for a regular-size sleeping room.

• A hotel room which has more than one bed, or with extra rooms such as kitchenette or living room.

Which bedding type is about one-half the size of a standard king bed?

• Double Bed

• Queen Bed

• Single Bed

• Twin Bed

In sending emails, in what circumstance or reason can you use CC?

• To Ensure the privacy of our recipients

• None of the above

• To hide the email addresses of our recipients

• When the recipients belong to the same workplace

What is the most commonly used medium of communication in the workplace especially when you are communicating with people away from you?

• Messenger

• E-mail

• Letter

• Snail Mail