Publish Co produces material for a professional examination. In order to meet urgent demand for finished text, it must recruit five copy typists at short notice. The typist must be able to perform the required tasks immediately and the company has to totally confident that they have the ability to do the job.

Which of the following selection method are most appropriate for Publish Co.?

• One-to-one interview

• Panel Interview

• Proficiency test

• Psychometric test

In the communication process, which of the following is an example of ‘psychological noise’?

• Technical words and phrases used

• Timing of the message

• Status or position of the sender

• Preconception of the receiver

Government in many countries are encouraging improved standards of corporate governance, focusing mainly on public companies whose securities are listed on recognised capital markets.

Why are best practices in corporate governance of special importance to these companies?

• Public companies have institutional investors and have greater ethical responsibilities to these investors than to personal investors

• All other types of business organisations are already subject to and fully implement high standards of corporate governance

• Public companies are subject to a greater degree of separation between those who manage the company and those who own it

• Public companies are subject to less stringent regulation than other types of commercial organisation.

Which of the following is an organisational feature of a co-operative business?

• Finance from grants or contracts

• Distribution of surplus profits in proportion to purchase

• Staffing by volunteers as well as full time employees

If a member of the accounts team sends a report directly to the head of human resources, what type of communication is this?

• Vertical

• Diagonal

• Horizontal

Meghan is carrying out a performance appraisal with Katherine, her assistant. Meghan started off the interview by giving Katherine her view of how he has performed during the year. Katherine has then described his views on the job and the responsibilities it entails and has given opinions on how he would like to progress in the future. Meghan has acknowledged Katherine's views and has prompted further input by asking open questions and noting the responses given.

The approach to performance appraisal adopted by Meghan is which of the following?

• Tell and sell

• 360 degree appraisal

• Joint problem solving

• Tell and listen

Which TWO of the following are DISADVANTAGES of a tall organisation?

• Managers only have limited time to supervise each employee

• Rigid supervision may block employee initiative

• Decision making and responses tend to be slow

Can each of the following be delegated by a manager?

• Accountability - YES

• Authority - YES

• Accountability - NO

• Authority - NO

Ethical standards of behaviour within accountancy are mainly promoted by which of the following?

• Laws implemented by central government

• Rules established by education committees

• Code of conduct implemented by professional bodies

• Regulations issued by government departments and agencies.

According to Maslow’s hierarchy of needs, which level of use is immediately below self-actualisation?

• Social and belonging

• Esteem

• Security

• Safety