HRM Chapter 9

Identifying future personnel needs in a business is part of:

• Manpower planning

• Strategic planning

• Performance Appraisal

• HR recruitment

A description of the person ideally suited for a job i.e. skills, qualifications, work experience etc. is called

• Job description

• Person specification

• Person description

• Job specification

The orientation of new staff into a job and business is called

• Induction training

• On-the-job training

• Off-the-job training

• Introduction training

Development in relation to staff refers to giving staff:

• New skills

• Up to date skills

• Ability to take responsibility

Non-financial rewards are also called: (pick two)

• Perks

• Benefit in kind

• Gifts

• Company allowances

Which of the following is not a direct benefit of performance appraisal?

• Setting targets and goal

• Monitoring progress

• Improving communication

• Improve customer loyalty

Which stage of forming a team refers to the team beginning to establish ground rules and compromise so they can work together?

• Norming

• Storming

• Forming

• Performing

Payment in relation to the % of sales achieved is called

• Bonuses

• Commission

• Profit sharing scheme

• Overtime

An organisation trying to attract the right employee to apply for a position is called:

• Recruiting

• Selection

• Advertising

• Shortlisting

One advantage of having effective HRM in a business would be...