Loans

Housekeeping rules: Are the cellphones allowed in the workplace?

• Yes

• No

In which system should you log in when you start and end the shift in order to pay you?

• Cisco

• Salesforce

• Client vista

• Logger

What is the principal function of CISCO?

• Search information

• Take calls

• Maintenance

• Request

In which type it is necessary to have a collateral?

• Unsecured

• Secured

• Direct

• Indirect

"Thank you for using your mobile device to complete verification, Mr/ Mrs customer. My name is ___, how may I assist you today?" This script belogs to:

• Ani authenticated

• VRU authenticated

• Mobile authentication

• No customer information

"Thank you for using our automated system to verify your account. How may I assist you today" This script belogs to:

• VRU authenticated

• Mobile authentication

• Ani authenticated

• No customer information

For a collateral description, which information is important for an auto loan?

• Personal LOC

• Original loan amount

• Property address

• Make/ Model/ Year

Select the third-party caller:

• Wife

• Son

• Dealership

• Account holder

if the third-party caller wants to change the email address of the account. Is it possible?

• Yes

• No

What is the principal function of SALESFORCE?

• To change the phone number

• To find information

• To receive the call

• To make a request