Hospitality and Tourism Introduction

What is customer service?

• Organizes and implements a productive plan of work.

• Identifies "big picture'" issues and his or her role in fulfilling the mission of the workplace.

• Identifies the needs of all customers, providing helpful, courteous, and knowledgeable service.

• Works well with all customers and coworkers.

How many different pathways are in the Hospitality and Tourism Career Cluster ?

• 2

• 4

• 6

• 8

In Virginia, the Hospitality and Tourism Career Cluster is expected to grow by how much by 2024?

• 2%

• 5%

• 10%

• 15%

John is a front desk clerk. His job involves greet arriving guests and check them into hotels. What field does John work?

• Recreation, Amusements, and Attractions

• Lodging

• Restaurants and Food& Beverages

• Travel and Tourism

Cindy is a Camp Counselor. She plans summer camp games, educates children, and oversees their activities and ensure they don't get lost or hurt. In what career cluster does she work?

• Lodging

• Recreation, Amusements, and Attractions

• Restaurants and Food and Beverages

• Travel and Tourism

Marquez is an Executive Chef. He manages the restaurant's kitchen and is in charge of creating menu items for the restaurant. What career cluster does he work?

• Travel and Tourism

• Recreation, Amusements, and Attractions

• Lodging

• Restaurants and Food & Beverages

Sonya is a Meeting and Convention Planner. Her job entails arranging meeting locations, transportation, and other details for clients. In what career cluster is Sonya?

• Travel and Tourism

• Restaurants and Food & Beverages

• Recreation, Amusements, and Attractions

• Lodging

True or False: Customer service is required for careers in Hospitality and Tourism.

• True

• False

How much money did travelers in the United States spend per day?

• 27,000

• 27,000,000

• 2.7 billion

• 2 trillion

Which of the following is NOT a customer service tip?

• Understand Customers' Needs

• Value the Company Leadership First

• Remain Courteous

• Be Knowledgeable