BM21 Chapter 19 Test Review

19.1 The process of creating or improving a product is known as

• marketing

• pure research

• logistics

• product development

19.1 A consumer panel is made up of people who

• do not know the company

• have worked for the competitor

• sell products to the company's customers

• are likely to buy the company's product

19.1 Substituting plastics for metal parts in an automobile to reduce weight and improve efficiency is a product design improvement using which type of research?

• marketing research

• applied research

• pure research

• advertising research

19.1 Pharmaceutical companies constantly move powder through specially designed equipment that changes its form into a tablet. What type of manufacturing process is this?

• mass production

• continuous manufacturing

• intermittent processing

• repetitive production

19.1 A company in Austin is using technology like computer-aided design and 3D printers to customize houses at a low per-unit cost. What type of additive manufacturing are they using?

• mass production

• continuous manufacturing

• intermittent processing

• mass customization

19.1 Henry Ford created his Model T Ford using a manufacturing process that produced a large number of his products.

• mass production

• continuous manufacturing

• intermittent processing

• mass customization

19.2 The production planning process includes all of the following EXCEPT:

• Inventory Management

• Human Resources Planning

• Product Research

• Production Scheduling

19.2 The American management expert W. Edwards Deming suggested that the most important goal for businesses is

• Reducing costs

• Underpricing the competition

• Quality

• Effective marketing

19.2 The process of assuring product quality by developing standards for all operations and products and measuring results against those standards is known as?

• Inventory management

• Quality management

• Production scheduling

• Computer integrated manufacturing

19.2 Location is not that important in planning a manufacturing business

• True

• False