DELIVERY ROADSHOW

2021 - 3 Action Double Down on Delivery

• Rider Availability

• SSP

• Order Accuracy

• TGT

When delivery GC in hour is from 41-55, how many crew been scheduled ?

• 3

• 4

• 5

• 6

How many steps to reduce missing product / wrong product for each order ?

• 1

• 2

• 3

• 4

2021 Hit Rate target

• 80%

• 85%

• 70%

• 75%

How long will 1 order been assemble?

• 5 Minutes

• 3 Minutes

• 4 Minutes

• 6 Minutes

Who is responsible for implementing DSV?

• OC

• DSV Team

• RGM

• DM

How do Hit Rate taken?

• Time from order arrives in store to time customer receives order

• Time from order hits KVS to rider receives order

• Time from order arrives in store to acknowledge by cashier

How long is the acknowledge time?

• 2 Minutes

• 1 Minutes

• 5 Minutes

• 7 Minutes

How long is the Hold Time ? (On Hold Orders)

• 3 Minutes 30 Second

• 5 Minutes 30 Second

• 4 Minutes 10 Second

• 2 Minutes 10 Second

3PO stands for ?

• 3rd Party Operator

• 3rd Party Order

• 3rd Party Operating