Capstone PDMC #Team Challenge

To run great restaurants we need the RIGHT PEOPLE. What are the 3 systems that People Manager accountable for ?

• 1.People Practices

  2.Learning & Development

  3.Shift Management

• 1.Staffing, Scheduling & Positioning

  2.Learning & Development

  3.Shift Management

• 1.People Practices

  2.Learning & Development

  3.Staffing, Scheduling & Positioning

in ROIP : We need the RIGHT SYSTEM to be use by entire restaurant. What are the 2 systems ?

• 1.Staffing, Scheduling & Positioning

  2.Learning & Development

• 1.Shift Management

  2.Learning & Development

• 1.Shift Management

  2.SPA [ Service, Production & Assembly ]

In ROIP : RIGHT SUPPORT was very critical to ensure its working together to achieve operations excellence.

What are the 4 main support system?

• 1.Safety & Security

  2.Food Safety

  3.Planned & Daily Maintenance

  4.Inventory Management

• 1.Safety & Security

  2.Food Safety

  3.Shift Management

  4.SPA [ Service, Production & Assembly ]

• 1.People Practices

  2.Learning & Development

  3.Shift Management

  4.SPA [ Service, Production & Assembly ]

Which scored visit is focused on ensuring restaurants can meet standards in QSC, People, Food Safety and Safety and Security?

• Consultant Support Visit @ CSV

• Business Planning Session @ BPS

• Brand Standard Visit @ BSV

Which Unannounced visit focuses on elements of restaurant Food Safety?

• Unanounced Risk Management Safety visits

• unannounced Pest Audit visits

• Unannounced Food Safety visits

Which visit is a streamlined visit designed to ensure restaurants are provide a great guest experience in the areas of quality, fast, friendly, accurate, and clean?

• Business Planning Session @ BPS

• Brand Standard Visit @ BSV

• Consultant Support Visit @ CSV

Which visit is unscored in ROIP cycle ?

• Business Planning Session (BPS)

• Brand Standards Visit (BSV)

• Customer Excellence Visit (CEV)

• Food Safety Visit

[BM] Apakah ‘Brand Purpose’ McDonalds?

[Eng] What is the McDonalds Brand Purpose?

• [BM] Kami menghargai anda, pembangunan anda dan sumbangan anda

  
  

  [Eng] We value you, your growth and your contribution

• [BM] Mencipta detik manis yang menarik dengan mudah untuk semua

  
  

  [Eng] Making Delicious feel good moments easy for everyone

• [BM] Tiada seorang pun daripada kita yang baik seperti kita semua

  
  

  [Eng] None of us as good as all of us

• [BM] Menjadi tempat kegemaran untuk makan dan minum

  
  

  [Eng] To be a favourite place to eat and drink

[BM] Apakah Peraturan Platinum yang kita amalkan di McDonalds?

[Eng] What is the Platinum Rules that we practice at McDonalds?

• [BM] Layan orang yang kita mahu layan sahaja

  
  

  [Eng] Treat the person that you want to serve only

• [BM] Layan orang lain sebagaimana mereka mahu dilayan

  
  

  [Eng] Treat others the way they want to be treated

• [BM] Layan orang lain sebagaimana anda mahu dilayan

  
  

  [Eng] Treat others the way you want to be treated

• [BM] Layan orang lain semua pada tahap yang sama

  
  

  [Eng] Treat others all at the same level

[BM] Apakah yang dimaksudkan dengan OSAT = 55%

[Eng] What is the meaning of OSAT = 55%?

• [BM] 55% tetamu berpuas hati dengan pengalaman keseluruhan di restoran

  
  

  [Eng] 55% guest is satisfied with overall experience at the restaurant

• [BM] 55% tetamu amat berpuas hati dengan pengalaman keseluruhan di restoran

  
  

  [Eng] 55% guest is highly satisfied with overall experience at the restaurant

• [BM] 55% tetamu tidak berpuas hati dengan pengalaman keseluruhan di restoran

  
  

  [Eng] 55% guest didn’t satisfied with overall experience at the restaurant

• [BM] 55% tetamu akan mencadangkan restoran kepada kawan / keluarga untuk dilawati semula pada masa akan datang

  
  

  [Eng] 55% guest will promote the restaurant to friends / family for next visit