Operations - HSC Practice Questions

1. Which of the following is a list of performance objectives?

• quality, speed, dependability and cost

• quality, flexibility, customisation and profit

• speed, cost, flexibility and choice

• dependability, customisation, profit and choice

2. Which is NOT an important aspect of quality?

• control

• assurance

• process

• improvement

3. What is the correct order of steps in the product design and development process?

• market research, product design and prototype, prototype testing, product distribution and product refinement

• market research, product design and prototype, prototype testing and assessment, product and production process refined, product distribution and launch

• market research, product refinement, prototype testing and assessment, product development,product launch and product line extension

• product design and prototype, prototype testing and assessment, product refinement, market research and production, distribution and specification development

4. Which is NOT a trend in supply chain management (SCM)?

• cost minimisation

• supplier rationalisation

• responsive supply chain processes

• forward vertical integration

5. Which is an essential aspect of logistics?

• creating a budget for new machinery

• materials handling and packaging

• checking the quality of outputs

• undertaking a skills audit

6. What is a cost associated with warehousing?

• costs of new machinery

• the expenses associated with borrowing

• insurance and security of the stock

• time saving in distribution

7. Which is NOT a form of outsourcing?

• business process outsourcing (BPO)

• finance and accounting outsourcing (FAO)

• knowledge process outsourcing (KPO)

• marketing processes outsourcing (MPO)

8. Which is an example of established technology?

• laptop computers

• nano particle technology

• bluetooth technology that can cross the globe

• none of the above

9. What is a disadvantage of carrying stocks of unsold inventory?

• if a particular product line runs out, an alternative can be offered thereby generating income for the business instead of a lost sale

• it reduces lead time between order and delivery

• stocks give the opportunity for a business to generate immediate revenue. It is very hard to generate revenue from partially transformed inputs.

• the cost of obsolescence

10. Which of the following is NOT a financial cost associated with change?

• redundancies

• inertia

• purchase of new equipment

• retrainning