A_Metric

What is A_Metric purpose?

(can be more than one options)

• To measure we are hired a talented persons

• To ensure we exceed guest expectations and feel the extraordinary experience

• To achieve hotel revenue target

• To build a good hotel brand awareness

How many pillars we have in the A_Metric?

• 3 Pillars

• 4 Pillars

• 5 Pillars

• 6 Pillars

What is the First Pillars

• Financial Return

• Guest Experience

• A_Brand

• Associates

What is the part of Associate Pillar?

• Loyalty

• Turn Over

• Associate engagement

• Training Hour

What is Guest Experience Metric?

• Guest Voice

• Winning the competition

• Loyalty

• Problem Resolution

Below is the sub-task under Financial Return, Except?

• Total Revenue

• Winning the Competition

• Support the Community

• Forecast Accuracy

• GOP

What is the statement below part of A_Brand Pillar?

• Brand

• Support the Community

• CSR Program

• We are Awann

What is the statement below part of the Indicator Report?

• U = Under Performance

• P = Performance

• SP = Special Performance

• K = Key Performance

• EP =Extraordinary Performance