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Based on your class preparation and asynchronous assignments, answer the following questions:

1. It is NOT a rule of emails

• Quantity

• Relevance

• Indenting

• Clarity

• Politeness

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2. In which of the following sentences is the student tactless and demanding? (Choose all that apply)

• "I'd like you to send me my grade."

• "Will you send my grade?"

• "Could you send my grades?"

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3. Is this statement polite?

Could you please send me my grade?

• Yes. Because it has the right intonation and degree of politeness.

• No. Because as there is no way to check the intonation or facial expressions, this sentence sounds like a demand.

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4. Emails should be brief and clear. This is known as...

• Quantity

• Relevance

• Clarity

• Politeness

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5. Is there any chance you/I could...?

I would be grateful if you could...

Would it possible for you/for me to...?

These phrases are examples of _____ that can help one formulate requests appropriately.

• Closing statements

• Hedgers

• Opening statements

• Organizers

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6. At university/college, it is common to refer to instructors as Professor and last name (Professor Piccoli), or just by first names.

• True

• False

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7. The four main aspects that contribute to the overall effectiveness of an email are...

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8. Which expression helps you express the problem in an email?

• As I said...

• I am writing in order to…

• ...take a test ...

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9. Which expressions help you give/write about your availability in an email? (Choose all that apply)

• It was not clear to me (whether/if)…

• I am free on/from…to...

• I was not sure (whether/if)…

• I’m available on (day) at (time).

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10. These are NOT expressions to pre-close an email. (Choose all that apply)

• I stay attent.

• I look forward to hearing from you.

• Sincerely,

• Best Regards,