Partner/Tools & Special project - Q2

Give 4 are the auxiliary services we offer our to partners.

To able to access the new fuel advance option via the app, what are the requirements that one must meet?

On the partner app, which of the following statement is true when it comes to the new fuel advance process? (select all applicable)

• One can track the progress of their request.

• One can cancel the request before it has been actioned on CC or partner portal

• One can confirm once they have fueled

• One can place fuel requests against ongoing orders.

Nina tafuta hio option yenu mupya ya kufuel...Nita ona wapi kwa app. I have an ongoing order, and I would appreciate it if I can get it."Says Alex, who drives a van.

How do you as a cx rep meet his needs? (select all applicable)

• Patricia says"Simply access this via the main menu-Auxilary services-fuel advance"

• John says"Just open the ongoing order, on the bottom of it, you will see the get fuel advance option, on the order card flow and you are good to go"

• Wendy says"I, unfortunately, have to manually request that for you-Please share with me the amount you need, and I will jump right to it and have you sorted in no time."

I see a request done by my driver James, and I don't think it's necessary. Please remove it."Says Wendy, the main owner.

How do we troubleshoot this?

• Unfortunately, you cannot edit that from your end. Allow me to work on this from my end and cancel the request.

• Yes. This has been done. I have canceled the request.

• Yes. This has been done. I have canceled the request. Wendy next time, take note that you can also, cancel such request in your app by clicking on menu-Auxilary-pending-then under action-cancel this

What are the requirements to join Sendy as a partner?

I registered with you guys as a driver and upto now,I honestly have not received any feedback. Please confirm hio application yangu imefika wapi?

Under order confirmation, what are the reasons why a rider would be calling us? Mention 5 and explain in-depth

I want a bike loan ...How best would you troubleshoot this.

Mbona running balance yangu sio sawa na current balance.Naona kama 750 haiko kwa account. Advise rider X accrodingly.