Introduction to Information Systems

An information system produces and provides information to help operate and manage organization.

• TRUE

• FALSE

_______ integrates the key business processes of an entire firm into a single software system that allows information to flow seamlessly throughout the organization.

• ERP

• KWS

• OAS

• TPS

The purpose of a (an) _______ is to deliver product more rapidly to customers, to reduce time, redundant effort, inventory costs.

• ERP

• CRM

• SCM

Investment workstation is an example of a Knowledge Work System (KWS).

• TRUE

• FALSE

Management Information System (MIS) is used by the operational staff.

• TRUE

• FALSE

______ build models to simulate scenarios.

• TPS

• MIS

• DSS

• OAS

_______ has analytical functions such as ‘what-if’ modelling, forecasting trends, hotspots and drill-downs.

• KWS

• MIS

• EIS

• TPS

______ tracks customer contacts and other activities related to the selling, useful for any potential up-selling and cross-selling tasks.

• ERP

• CRM

• SCM

• None of the above

______ is used by the top management to make unstructured and long-term decisions.

• TPS

• MIS

• DSS

• EIS

What are the function(s) performed by an information systems?

• Input

• Process

• Output

• Storage