Housekeeping Quiz

Hotels are not liable for any lost item of the guest. In case of theft, management must investigate among its employees and may assist the guest in searching for the lost items

• ✓

• X

When the guest request is not related to the task of the housekeeping department, the housekeeping attendant may simply decline the request.

• ✓

• X

Every housekeeping attendant must be a keen observant to offer the best service to hotel guest

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• X

Good communication skill is a must to properly address guests queries and request.

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• X

When searching for lost items inside the guest room, guests' belongings should not be touched.

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• X

Guests can bring their pets as long as they inform the front desk of the hotel and sign an agreement that pets will not be allowed to room around the hotel premises.

• ✓

• X

If a persistent guest is requesting for something that is against the policy of the hotel, the housekeeping attendant may grant the request as long as other guest will not notice.

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• X

Hotels have the right to throw perishable goods away within a prescribed period of time which is usually within 24 hours.

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• X

Knowing the dos and don'ts of the hotel organization may not be necessary for a housekeeping attendant.

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• X

When any of the guests' belongings is lost, the hotel and their staff belongings will be searched. This is part of the hotel security protocol.

• ✓

• X