The Hunt (Week of February 21)

As Level 1 support, What do you have to do if a customer wants to become a reseller?

True or False.

We can proactively tell our customer to use their Flexible Savings Accounts to pay for our air purifiers.

• True

• False

How many Resellers do we currently have?

• a. 2

• b. 4

• c. 6

• d. 8

True or False.

We should escalate to Level2 <[e-mail]> if a customer would like to become a reseller.

• True

• False

To whom should we direct inquiries about marketing programs?

• a. [e-mail]

• b. [e-mail]

• c. [e-mail]

• d. [e-mail]

A Social influencer would like to endorse our products in exchange for sponsorship. How do we handle these type of inquiries?

• a. We should mark them as spam.

• b. We will politely decline as this is not the way we market our products.

• c. Forward these requests to [e-mail]

• d. We only entertain social influencers with at least 5000 followers on any Social Media site

Sunbulb.com is an authorized reseller of Medify Air products.

• True

• False

How do you reset the replace filter light indicator of MA-25?

• a. Turn the unit off and back on again

• b. A little red light will appear when the it's time to replace the filters

• c. Press the Dimmer button for 3 seconds

• d. Press and hold down the FAN SPEED and IONIZER button for 3-5 seconds

The MA-25 Carbon filter is made of small carbon pellets.

• True

• False

The MA-50 UV bulbs are replaceable.

• True

• False