ISMS quiz February

Which of the following partner types is NOT defined as partner criteria for Crossyn?

• Partners in Education

• Independent Software Vendors

• Limited partners

• Strategic partners

Which of the following schools is NOT a Partner in Education of Crossyn?

• Fontys

• University of Tilburg

• ROC

• De Rooi Pannen

Which of the following job titles does Crossyn not employ according to the current organization chart?

• CEO

• COO

• CTO

• CFO

On which of the following social media platforms does Crossyn NOT have an account registered on?

• Facebook

• Linkedin

• Instagram

What is NOT a golden rule in the ServiceDesk handbook?

• Solve the problem in the first response

• Keep your promises at all times

• Add the element enthusiasm

• Quality over quantity

What is NOT a service provider target group:

• Fleets

• Dealerships

• Small workshops

• Insurance companies

What is the correct backup plan of Crossyn described in the SLA:

• Backup platform every 4 hours, full backup first Sunday of the month and differential every second to fifth Sunday of the month.

• Backup platform every 8 hours, full backup last Sunday of the month and differential every other Sunday of the month.

• Backup platform every 12 hours, full backup first Sunday of the month and differential every second through fifth Sunday of the month.

What are the resolution times in a Root Cause Analysis described in the SLA:

• Temporary RCA 2 business days and Definitive RCA 5 business days.

• Temporary RCA 5 business days and Final RCA 10 business days.

• Temporary RCA 10 working days and Definitive RCA 15 working days.

It is no longer possible in the service portal to add new drivers, How long does Crossyn have to fix this again?

• 90% within 14 hours and 100% within 48 hours

• 90% within 2 business days and 100% within 5 business days

• 90% within 5 working days and 100% within 10 working days.

What is CrossThinkers?

• A group of developers who help us with our services

• A group of testers who represent the consumer market

• A group of vehicle businesses who represent the vehicle market

• A group of data scientists who help us with our algorithms