RECEPTION

Which one of the following best identifies items to be located on the reception desk?

Select one:

• a. till and refreshments

• b. pen, notepad and retail stock

• c. appointment book and magazines

• d. appointment and payment systems

Which one of the following best describes a good reception desk?

Select one:

• a. staffed at all times

• b. well-stocked and sociable

• c. tidy, stocked and colourful

• d. welcoming, clean and tidy

Which one of the following best identifies items to be available in the reception area?

Select one:

• a. reception desk and stock cupboard

• b. reception desk and product disposal bin

• c. magazines, style books and refreshments

• d. retail display, refreshments and staff facilities

Which one of the following is NOT a requirement of the Consumer Protection Act?

Select one:

• a. Products must contain information relating to their safe use.

• b. Retailers must not display products in damaged packaging

• c. Retailers must not mislead customers on the price

• d. Products must meet safety requirements.

Which one of the following legislation relates to client records?

Select one:

• a. Data Protection Act

• b. Consumer Protection Act

• c. Health and Safety at Work Act

• d. Sales of Goods and Services Act

Which one of the following states that a retailer must sell goods that are as described and fit for purpose?

Select one:

• a. The Price Act

• b. Data Protection Act

• c. Consumer Protection Act

• d. Cosmetic Products Regulations

Appointments should be written in the appointments book using:

• a. red pen

• b. blue pen

• c. pencil

• d. black pen

If the telephone rings while you are dealing with a client, would you:

• a. Ignore the phone? 


• b. Take the phone off the hook? 


• c. Answer the phone? 


• d. Excuse yourself to the client and answer the phone?

The reception area is important because:

• a. It is the first point of contact between client and salon

• b. The stylists come here for their directions 


• c. It is close to the entrance to the salon 


• d. The money is usually kept here 


When selling a product to your client it is important to:

• a. Make sure it is the most expensive

• b. Give good advice on how to use it 


• c. Make sure the sale is quick 


• d. Put it in an attractive bag