Problem Management

Its process includes diagnosing the root causes of incidents and determining how to resolve them, implementing the resolutions, and maintaining information about problems.

• Reactive Problem Management

• Problem Model

• Proactive Problem Management

• Problem Management

_____'s activities are triggered by incidents that have already occurred. These activities complement incident management activities by focusing on finding and resolving the underlying causes of incidents and identifying workarounds when necessary.

• Reactive Problem Management

• Problem Model

• Proactive Problem Management

• Problem Management

It involves seeking out problems and resolving them before they cause incidents or before incidents are directly linked to them.

• Reactive Problem Management

• Problem Model

• Proactive Problem Management

• Problem Management

It has sequence steps to follow when resolving specific types of problems, which increases efficiency in dealing with problems when they actually occur.

• Reactive Problem Management

• Problem Model

• Proactive Problem Management

• Problem Management

It is a temporary method of overcoming the difficulties that a problem has introduced. Even if it exists, it's important to continue working towards a permanent solution.

• Resolution

• Known Error

• Change Request

• Workaround

It is defined as a problem with a documented root cause and workaround.

• Resolution

• Known Error

• Change Request

• Workaround

If any change in functionality is required, it should be raised and authorized before the resolution is applied.

• Resolution

• Known Error

• Change Request

• Workaround

The processes of problem management includes diagnosing the root causes of incidents and determining how to resolve them, implementing the resolutions, and maintaining information about problems.

• True

• False

The first four steps in the problem management process are to detect, log, categorize, and then create a solution to the problem.

• TRUE

• FALSE

The final three steps in the problem management process should show that the resolution to the problem is implemented, the problem record is closed, and major problems are reviewed.

• TRUE

• FALSE