Unit 1 BOH4M

Managers who have responsibility for work activities that make a direct contribution to production of the organization's product or service are called __________.

• Middle managers

• Staff managers

• Line managers

• General managers

• Administrators

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?

• Interpersonal, strategic, and decisional

• Strategic, informational, and authoritarian

• Interpersonal, informational, and decisional

• Supervisory, authoritarian, and decisional

• Supervisory, informational, and strategic

The three branches of the classical approach to management are __________.

• Behaviourism, rationalism, and self-actualization

• Scientific management, administrative management, and bureaucratic organization

• Economic, modern, and self-actualization

• Open, closed, and entropic

According to McGregor, Theory Y managers tend to see their subordinates as __________.

• Passive, dependent, and reluctant

• Irresponsible, resistant to change, lacking in ambition, disliking work, and preferring to be led rather than to lead

• Willing to work, willing to accept responsibility, capable of self-direction, capable of self-control, imaginative, and creative

• Disliking work because they prefer to lead rather than to be led

• Basically rational and motivated by money

An organization is a __________.

• A collection of people working together in a business

• A collection of people working in different departments

• A collection of people accountable to a single manager

• A collection of people working competitively to carry out the mission

• A collection of people working together to achieve a common purpose

the ability to motivate individuals and groups to accomplish important goals

• human relations

• influence

• formal influence

• leadership

Developing a weekly employee work schedule

• Planning
• Organizing / Staffing
• Leading
• Controlling

Training employees on clean-up procedures of your restaurant

• Planning
• Organizing / Staffing
• Leading
• Controlling

Counting up the day’s sales and reporting it to the owner

• Planning
• Organizing / Staffing
• Leading
• Controlling

Creating a training manual for new employees

• Planning
• Organizing / Staffing
• Leading
• Controlling