Pod 1

Pod 1

Professional Development

10 Qs

quiz-placeholder

Similar activities

PTS & PSM Integrity Amazing Race Quiz

PTS & PSM Integrity Amazing Race Quiz

Professional Development

10 Qs

Complete Recovery  EQ DAY 2

Complete Recovery EQ DAY 2

Professional Development

10 Qs

Design Thinking - Quiz

Design Thinking - Quiz

Professional Development

15 Qs

Indicadores de Gestión

Indicadores de Gestión

Professional Development

10 Qs

CORONA QUIZ

CORONA QUIZ

Professional Development

10 Qs

ComCon S2 - Laos

ComCon S2 - Laos

Professional Development

10 Qs

Anime 99

Anime 99

9th Grade - Professional Development

13 Qs

Redmi Note 10 Series

Redmi Note 10 Series

Professional Development

12 Qs

Pod 1

Pod 1

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Alorica Trainers

Used 43+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Agent should refund the customer for the full amount of the item cost when the customer denies our partial refund offer?

True

False

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

If a merchant offers a 2% refund, should we forward this offer to the customer?

No, send the CR: MM > Partial or Prepaid option (HVI)

Yes, forward it to customer and process refund

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Agents should only offer Partial refunds to items that cost $50 - $99.

True

False

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What is the promo value agent is allowed to give upon creating a promo discount for a customer?

75% (max $20 value)

25% (max $10 value)

30% (max $100 value)

50% (max $100 value)

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

What issue type to use if a user used prepaid return label, and the prepaid return label tracking shows it was returned to the customer.

Return Process > Unable to Download Return Label

Return Process > Return is Returned to Customer

Return Process > Hasn't Received Refund

Return Process > Merchant refuses to refund

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Customer mentions that the solar powered light is not working even though they made sure that it would get enough solar light.


What would be the correct Issue Type for their concern?

Item does not work as described

Item is poor quality

Item does not match listings information

Item is damaged

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Customer ordered a $20 hair clipper with 2 extra combs from a regular merchant. However, they only received the hair clipper.


What should the agent do next?

Message the merchant and ask for the missing items/part

Process refund RR: Item is missing item or parts

Process refund RR: Product listing is missing information

Message the merchant and ask for a prepaid return label

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?