2021 Service

2021 Service

Professional Development

5 Qs

quiz-placeholder

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2021 Service

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Assessment

Quiz

Science

Professional Development

Practice Problem

Medium

Created by

2020 Program

Used 7+ times

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Waving or nod to acknowledge customer is acceptable form of greeting.

True

False

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

For DI/TH, deployment of OOT at the main counter to manage queue is deviation in service.

True

False

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

It is deviation in product availability if a product is not available due to equipment breakdown.

True

False

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

For delivery transaction sampling, if the store has in-house delivery and aggregator channels, we get 2 in-house delivery transactions and 3 aggregator transactions.

True

False

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

For Pay and Claim, FST ends when all products are ready for customer claiming.

True

False