2021 Service

Waving or nod to acknowledge customer is acceptable form of greeting.

• True

• False

For DI/TH, deployment of OOT at the main counter to manage queue is deviation in service.

• True

• False

It is deviation in product availability if a product is not available due to equipment breakdown.

• True

• False

For delivery transaction sampling, if the store has in-house delivery and aggregator channels, we get 2 in-house delivery transactions and 3 aggregator transactions.

• True

• False

For Pay and Claim, FST ends when all products are ready for customer claiming.

• True

• False