
2021 Service
Authored by 2020 Program
Science
Professional Development
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5 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Waving or nod to acknowledge customer is acceptable form of greeting.
True
False
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
For DI/TH, deployment of OOT at the main counter to manage queue is deviation in service.
True
False
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
It is deviation in product availability if a product is not available due to equipment breakdown.
True
False
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
For delivery transaction sampling, if the store has in-house delivery and aggregator channels, we get 2 in-house delivery transactions and 3 aggregator transactions.
True
False
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
For Pay and Claim, FST ends when all products are ready for customer claiming.
True
False
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